We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note you have to inform us within 14 days of receiving orders that you want to cancel.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return questions at sales@thebedcrafters.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
On damaged / defective items we will make it right if you are not happy for us to correct all handling charges apply.
Refunds
We are happy to offer a full refund after deducting any courier costs incurred to us. This varies depending on the item size, weight, and location. This applies to all our products as long as they are in the same condition as sold to you, and within 14 days of delivery (Return Period), items will need to be packaged and protected.
1 Year Warranty
0% Interest Rate
Fast Free Delivery
5 Star reviews
Handmade In The UK
Stress Free Assembly & Removal
We'll remove your old bed and assemble the new bed for you. The old bed also gets recycled, so you get to have a guilt free sleep.